Alec Pinto

Associate Director Field Service
QIAGEN GmbH

Check out the incredible speaker line-up to see who will be joining Alec.

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The Changing Face Of The Field Service Engineer

Tuesday, October 3rd, 2017

09:00 Opening Keynote: Increasing Utilisation: Are You Using Your Technicians As Efficiently As You Can?

Organisations that concentrate on developing relationships rather than transactions are able to drive greater loyalty and commitment. In this new relationship economy, true value lies in one-to-one interaction. Sean Jordan is a Service Director who is changing the rules of engagement with the consumer and the employee to raise expectations of, and commitment to, service by:

Reducing reactive service, expanding sales and assuring contract renewals
Creating one point of contact for clients, addressing all their needs and building a true partnership
Allowing the customer to measure the integrity, credibility, effectiveness and overall brand promise of the service-based organization