Praveen Mathur

A 50% reduction in labor costs, and virtually no drop in customer service levels? That’s the promise of outsourced technology field service, according to a recent post on Supply & Demand-Chain Executive. Clearly, outsourcing has many benefits for both the worker looking for a quick job during a down period and for the organisation that can deliver on a job in a new location where they don’t have staff. But how easy is it to externalise your core processes? Which partners and staff can be trusted with your brand’s reputation? And can the technology live up to it’s promise?