Rick Desmarais

As the economy recovers and more work becomes available for service businesses, our organisations are seeking a new type of engineer. Technical ability to carry out skilled and complex work is no longer enough- we are hiring Generation Y staff with interpersonal attributes to build relationships with customers, manage their expectations & upsell service. So what does this new competency profile look like? Who are we recruiting? And how do we access the talent pool? In this session, you’ll hear from a Head of Global Service who is taking important steps today to develop future field service leaders across their team.