Stephen Hodson


Director of Customer Service, Europe
Abbott GmbH & Company KG

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda

The Rise Of The Machines

Friday, November 3rd, 2017


11:25 Interactive Workshop: Unifying & Harmonizing Your Global Service Organisation

As international organisations grow and expand their brands across EMEA, the Americas and Asia- Pacific, they are faced with the huge challenge of harmonizing processes, metrics, mobility tools & CRM. So how are the biggest & best companies rolling this out? This is an unmissable in-depth workshop that explores the core centralisation vs. decentralisation decision:
  • How to overcome time zone, language, global inventory and geographical dispatch pitfalls
  • How to respond to regulatory complexities when partnering with 3rd parties
  • How to incorporate the ‘best bits’ of each continent into your overall global strategy