Tim Baines

Get ready for today’s second set of unique, peer-to-peer tables! As part of a small group, you’ll hear how other manufacturers are getting to grips with service & support. You’ll be inspired to take their approaches back to your workplace. And you’ll have fun doing it. Every 40 minutes, we’ll tackle a new topic with a new expert host. Enjoy!

1) Implementing A Robust Cybersecurity Policy To Ensure Online Network Customer Privacy
Corinna Ludwig, Head of Sales Service & Customer Care, VDW

2) The Impact Of Outsourced Service: How To Differentiate & Remain Competitive
Sonia Van Keer. Customer Support Director, BD Life Sciences

3) Made To Serve: How Manufacturers Can Compete Through Servitization & Product-Service Systems
Tim Baines, Director, The Aston Centre for Servitization Research and Practice, Aston Business School

4) Ensuring Dependable Connectivity In The Hospital Environment
Ferdinand Juhas, Head of Service (Saxony/Thuringia), Siemens Healthcare GmbH

5) What Value Does Service Bring & How Much Resource Should You Allocate To It?
Michael Gil, Director, Surgical Healthcare EMEA, Ecolab

Moving Along The Curve From Reactive To Preventative To Predictive