Field Service Medical Europe 2016 (past event)
07 - 09 March, 2016
44 20 7368 9465
Tom Buckley
Director, Global Technical Service
Boston Scientific
The Changing Face Of The Field Service Engineer
Tuesday, October 3rd, 2017
11:15 Manufacturer- Led Small Group Roundtables
*Ok, at this point of the day, you’ve seen the slides & you’ve plugged into the panels. But now you’re ready to get involved. You’re ready to share your own service challenges, successes & failures. And at Field Service, you’re in control of the conversation. For the past fourteen years, our unique, peer-to-peer tables have been the star of the show. As part of a small group, you’ll hear how other manufacturers are getting to grips with service & support. You’ll be inspired to take their approaches back to your workplace. And you’ll have fun doing it. Every 40 minutes, we’ll tackle a new topic with a new expert host.
Enjoy!
1) Establishing Academies for Field Service Training
Stephane Berger, Global Service Director, SuperSonic Imagine
2) Increasing Utilization: Are You Using Your Technicians As Efficiently As You Can?
Sean Jordan, Service Director, BioTek Instruments
3) Defining KPIs & Competencies For Customer-Ready, Commercially-Centric Engineers
Florence Hagry, Director, Global Service & Assistance, Stago
Antonio Izquierdo, International Service Support Manager, Stago
4) Analysing Emerging Markets Based On Their Long Term Service Revenue Potential: Can Brazil, Russia, India & China Be A Platform For Premium Products & Service?
Camillo Docimo, Director, International Sales and Marketing, Allurion Technologies
5) Outsourcing Depot Repair Operations To Ensure High Customer Satisfaction At Lowest Possible Cost
Andréa Girardot Kovarikova, VP, Global Customer Services, International, CareFusion
6) Collecting & Disseminating Customer Satisfaction Feedback After Service Visits
Tom Buckley, Director, Global Technical Service, Boston Scientific
Enjoy!
1) Establishing Academies for Field Service Training
Stephane Berger, Global Service Director, SuperSonic Imagine
2) Increasing Utilization: Are You Using Your Technicians As Efficiently As You Can?
Sean Jordan, Service Director, BioTek Instruments
3) Defining KPIs & Competencies For Customer-Ready, Commercially-Centric Engineers
Florence Hagry, Director, Global Service & Assistance, Stago
Antonio Izquierdo, International Service Support Manager, Stago
4) Analysing Emerging Markets Based On Their Long Term Service Revenue Potential: Can Brazil, Russia, India & China Be A Platform For Premium Products & Service?
Camillo Docimo, Director, International Sales and Marketing, Allurion Technologies
5) Outsourcing Depot Repair Operations To Ensure High Customer Satisfaction At Lowest Possible Cost
Andréa Girardot Kovarikova, VP, Global Customer Services, International, CareFusion
6) Collecting & Disseminating Customer Satisfaction Feedback After Service Visits
Tom Buckley, Director, Global Technical Service, Boston Scientific
The New Relationship Economy
Sunday, December 3rd, 2017
10:10 PANEL: How To Enhance Speed, Traceability & Accountability In Inventory Flow
Does The Complexity Lie With The Hospital, Parts Provider Or Courier?
- How to deliver the correct aftermarket parts to the right person in the right department, first time, everytime
- Addressing and responding to problems without creating a culture of blame, internally and externally
- Utililising specialist couriers who understand that they are carrying essential, non-routine parts that require delivery notifications